Terms of Service

Roadiva is a roadside assistance coordination service. We help connect customers who need roadside assistance with available service providers. Roadiva does not operate its own fleet of tow trucks and does not directly employ every driver or technician. Service may be performed by independent roadside assistance or towing providers.

Service availability, pricing, response times, and the specific services offered may vary by location, time, conditions, and provider. Roadiva does not guarantee the availability of a provider at any given time or in any given location.

Pricing for roadside assistance and towing services can vary depending on the service, location, vehicle, distance, time, and the provider handling your request. You should confirm pricing with the provider before authorizing service.

Response times depend on factors including your location, traffic, weather, service availability, and the provider handling the request. Roadiva does not guarantee specific arrival times.

When you request assistance, you agree to provide accurate information about your location, vehicle, and the roadside problem. You are responsible for your own safety and should follow standard roadside safety practices while waiting for assistance.

Service providers are independent third parties. Roadiva is not responsible for the acts or omissions of these providers, and any agreement for services is between you and the provider performing the work.

To the fullest extent permitted by law, Roadiva is not liable for indirect, incidental, or consequential damages arising from your use of the website or our coordination service. The website is provided "as is" without warranties of any kind.

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised date. Continued use of the website after changes means you accept the updated terms.