Cancellation Policy

Customers may request cancellation at any time before the requested roadside service has been dispatched or the service provider has begun traveling to the customer's location.

To request a cancellation, contact Roadiva as soon as possible using the contact information provided on our website.

If the service has not yet been dispatched and payment has already been made, Roadiva will review the cancellation request and, where applicable, process a refund according to our Refund Policy.

Once an independent service provider has been dispatched and has begun traveling to the customer's location, cancellation may be subject to charges for services or costs already incurred.

Any applicable cancellation charge will be communicated to the customer where reasonably possible.

Once roadside assistance has begun, the customer may request that the service stop. However, charges may apply for work already performed, services already provided, or costs already incurred by the independent service provider.

Customers can request cancellation by contacting Roadiva through:

(937) 348-1726

Customers should provide their name, phone number, and relevant service information so that we can locate the request.

Roadiva will review cancellation requests and communicate the applicable outcome as promptly as reasonably possible.

Roadiva coordinates roadside assistance with independent service providers. Availability depends on the location, type of assistance requested, and availability of an appropriate independent provider.

Roadiva does not operate its own fleet and does not directly employ every technician who may perform a service.