Complaints Handling Policy

Customers can submit a complaint using the following method:

(937) 348-1726

Customers should provide their name, phone number, service details, and a description of the complaint so that Roadiva can investigate the matter.

Roadiva will review complaints and, where necessary, communicate with the independent roadside service provider involved in the service.

We aim to acknowledge complaints promptly and provide a response or proposed resolution within 5 business days.

Some complaints may require additional investigation, particularly where an independent service provider was responsible for performing the roadside service. In such circumstances, Roadiva will keep the customer informed of the status of the complaint.

Depending on the circumstances, an appropriate resolution may include clarification of the issue, correction of a billing error, refund consideration, or other appropriate action.

Customers who are dissatisfied with the initial response may contact Roadiva again and request that the matter be reviewed.

Roadiva will make reasonable efforts to resolve customer complaints fairly and promptly.

Roadiva is a roadside assistance coordination service. Roadiva does not operate its own fleet and does not directly employ every technician who may perform a roadside service.