Refund & Returns Policy

If a customer pays Roadiva for a roadside assistance service and the service is not provided, the customer may be eligible for a full or partial refund depending on the circumstances.

If a service has already been performed, refund requests will be reviewed based on the circumstances of the service provided.

Examples of circumstances that may be considered include:

• The requested service was not provided.
• The customer was charged for a service that was not performed.
• The customer was charged incorrectly.
• The customer experienced a significant issue with the service provided.

Refund eligibility may be affected by services already performed, costs incurred, or amounts owed to an independent service provider.

To request a refund, contact Roadiva at:

(937) 348-1726

Please provide your name, phone number, payment information or transaction details, and a description of the issue.

We will review the request and communicate our decision as promptly as reasonably possible.

Approved refunds will generally be initiated within 7 business days after the refund has been approved.

The time required for the refunded amount to appear in the customer's account may depend on the customer's bank, card issuer, and payment processor.

Where applicable, payment processing fees may have been incurred when the original transaction was processed. Refund treatment may therefore depend on the payment processor's applicable rules and fees.

Roadiva coordinates services performed by independent roadside service providers. Roadiva does not operate its own fleet and does not directly employ every technician who may perform a service.